Help Desk Support Engineer


: $104,970.00 - $153,280.00 /year *

Employment Type

: Full-Time


: Engineering

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At Solera, we believe in providing clarity and focus to what our volunteers are responsible for - their mission. The 80's, as we call them at Solera, are the employee's priorities associated with their role or mission. The mission 80's for this role, are:

Provide local & remote employees with end user support and administrator, including new-hire provisioning, IT ticket troubleshooting and equipment requests. Support Active Directory / Office 365 for end-user mailboxes, SharePoint and Teams services. Create and maintain documentation on processes and procedures as they relate to the corporate IT function.

Are You Qualified?

* Strong experience with Microsoft Windows 7/10/2012, MacOS and iOS operating systems
* Experience with Microsoft Office, ticketing solutions (we use Zendesk), laptop imaging tools and remote administration (we use Bomgar)
* Must be self-motivated with good communication and interpersonal skills, completely customer and process focused
* Ability to lift objects such as computer equipment up to 50 pounds

Massachusetts * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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