It Site Engineer

Employment Type

: Full-Time


: Miscellaneous

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IT is responsible for keeping SharkNinja humming. We provide our associates with the technical tools they need to be successful and to stay connected. Our Infrastructure team is made up of subject matter experts in a wide range of areas, we are the authority on Business Applications, Telecommunications, Network Administration, Cyber Security, Software/Hardware implementation and integration and much more. Our Application Development team is full of expert coders that are creating custom in house solutions from scratch for the business. We pride ourselves on our customer service and our ability to problem solve quickly and efficiently. Duties and Responsibilities: Support users with Blackberrys, iPhones and Android devices. Troubleshoot user problems related to in house business systems. Troubleshoot and repair standalone PCs, printers and other equipment. Install new PCs and printers and other equipment as needed. Run cables, etc. to facilitate computer hook-ups. Suggests and recommends Maintain system logs for all system related issues. Maintain accurate inventory of all components. Expedite damaged/defective components for repair or replacement. Place service calls and follow up as required. Coordinate phone systems requirements (setup, configure and install equipment as needed). Attributes and Skills: Strong Competencies in desktop support and LAN/WAN technologies Experience with Windows 7, Win Server and Active Directory. Experience with Microsoft Outlook and email. Must be extremely detailed oriented and highly organized Ability to learn new software and hardware applications. Demonstrated ability to work independently. Demonstrated ability to handle multiple tasks simultaneously; must be able to prioritize. Strong analytical and problem solving skills. Good interpersonal skills; ability to work effectively with all levels and departments. Flexibility in work schedules Available to travel for work. Education and Experience: University degree in computer science Minimum 3 years of related IT experience Previous experience using telephone systems hardware and software (Nortel, Avaya, etc.) would be a strong asset Blackberry experience would be an asset

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